Shipping Policy

Shipping & Delivery Policy

At Luxurious Rugs we are proud to offer Free Shipping to all of our customers in Australia, and we have selected products with free shipping to New Zealand, UK and USA. As an Australian-owned and based company, we understand the needs of our customers and strive to provide efficient, cost-effective delivery options.

To ensure that your order arrives safely and efficiently, we use a variety of transport and courier companies. Our system automatically selects the most suitable delivery method based on the type, weight, size, and value of the product. All packages can be tracked during their journey to you, and we recommend that you provide us with a delivery address where someone will be available to receive the package or where it can be left in a safe place.

Processing

Orders are typically processed and dispatched within 1-5 business days and will typically arrive within 2-8 business days for Australia, depending on your location. Please note that once an order has been dispatched, it cannot be canceled. So, shop with confidence knowing that your order will be delivered promptly and safely to your doorstep.

* New Zealand, US and UK dispatched within 1-7 Business days and will typically arrive within 2-8 business days.

Tracking Your Order

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into luxuriousrugs.com.au or luxuriousrugs.com "My Account". Click on " My Order " to review your order status.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates. 

We ship in these states and territory of Australia, New Zealand, UK and USA.

Victoria
Queensland
New South Wales 
Western Australia
South Australia
ACT
TASMANIA

Note: In some regional and remote areas within each state, additional shipping charges may apply due to limitations and roadblocks with our standard courier services, despite offering free shipping to mentioned countries.

For further inquiries:

If you have any further questions, please contact our customer services at: Hello@alluxurious.com

16 Lineham Drive, Cranbourne East, VIC 3977.

Phone: +61432425822

WhatsApp: +61432425822